Training Resources

Examples of Non-Technical Skills

Skill Domain: Learning Agility, Context & Adaptability
(i.e., learning to successfully perform the job role)

• Recognize when there is a learning gap and take initiative to find answers
• Highly trainable on products, processes, and are comfortable with technical data
• Learn the business and understand how their job connects to it
• Can constantly learn and adapt; are flexible as business and technology constantly changes
• Exercise strong problem-solving skills on small and large challenges we face daily
• Process large amounts of information from multiple inputs to filter and know which data to utilize
• Utilize technology in real time to find information to do the job

Skill Domain: Collaboration and Communication
(i.e., working with other people)

• Communicate ideas clearly
• Communicate effectively with stakeholders and/or customers where their job impacts other areas of the business
• Use strong supportive communication that builds team efforts, including listening and giving others an opportunity to contribute
• Actively contribute to high levels of team interaction, dialogue, and feedback, including listening and asking critical questions
• Ask for what they need or find out how to get the answer
• Know which communication mode to use (written, in person, online, video conferencing, text, IM, email) and the appropriate tone (e.g., formal/informal)
• Adjust their communication based on the type of stakeholder (e.g., executive, customer, peer)
• Convey credibility when they communicate
• Feel empowered to speak up without seeking permission and expect to be heard
• Keep communications results-focused and succinct
• Follow up and ensure that the person to which their communication was directed received, processed, and used the information
• Utilize informal relationships to continually learn and teach others

Skill Domain: Collaboration and Emotional agility
(i.e., positive influence and conflict resolution)

• Manage their emotions in a positive way when there is a difference of opinion; they listen, seek to understand, and adjust their behavior appropriately
• Use inclusive language; monitor inferences made from casual interactions; improve interactions in an emotionally appropriate way
• Talk openly and directly about highly sensitive work situations, and are coachable on these sensitive situations
• Actively encourage team collaboration and perspectives, and puts team success first
• Respond in emotionally appropriate way when things go wrong or when they are offended
• Are accountable for their own productivity; are accountable to personal and work factors within their domain of control that contribute to their productivity
• Are teachable, humble, and know their place in a working environment
• Take responsibility for their own personal reputation or brand, embrace feedback structures, and address misperceptions

Skill Domain: Execution and Problem Solving
(i.e., ability to address roadblocks)

• Learn how their role fits into broader company ecosystem, and can cross-functionally work with stakeholders to address issues
• Identify core issues, incorporate multiple perspectives, and can communicate why a solution is most appropriate
• Operate autonomously and use their own problem solving methods to come up with a solution
• Can assume many different jobs; are flexible, agile, and respond quickly to constantly changing situations
• Don’t get stuck on a problem, proactively raise the red flag, and allow others to influence the decision
• Dig deep with customers to understand fully a customer need, and then look for confirmations along that way that the solution solves the customer need
• Accept personal responsibility for managing work and personal process that are in their domain of control
• Can process information from multiple inputs, filter, prioritize, and formulate the next question that needs to be answered and how to elicit the information
• Know which online resources to use to solve a problem that is often not unique
• Identify disconnects in understanding, take perspective of both parties, and understand how sectors of the system will be affected by the ultimate decision
• Can break down huge problems into smaller pieces
• Bring new insights and new ways of thinking to problems – creativity and innovation
• Know when to bring in a supervisor rather than take a problem into their own hands

Skill Domain: Execution and High Quality Results
(i.e., Delivers great work product)

• Operate independently and proactively to get work done
• Have high energy and work ethic, who take risks, and determination to keep trying
• Contribute to ideas, products, processes, solutions, alternative solutions, and know how they can deliver value for the organization within their function
• Learn quickly so that they can quickly become a contributor, and readily helps other people with their knowledge
• Stretch and accept challenges, they go beyond the expectation
• Take personal responsibility for their productivity and managing work and personal factors within their domain of control
• Takes personal ownership to build the company, work toward the betterment of the company, and delivers value through their area of responsibility, and owns outcomes
• Are detailed oriented where the job requires
• Are determined to push through and finish what they started
• Build solutions that go to root causes, don’t just fix the surface issues
• Passionate about learning and applying new learning
• Can swim in multiple lanes, jump into multiple projects
• Understand and comply with strict standards established for projects, very disciplined to not deviate from standard

Also Consider:  Personal motivation
(i.e., energy/drive)

• High motivation to learn what is needed for the job and driven to get things done without being asked. Show up, contribute, participate.
• Proactive, bold, and risk-takers
• Energetic, enthusiastic, passionate, general excitement for life
• Highly motivated to learn new things, take on new projects, passionate about learning
• Highly flexible and adaptive to constantly changing environment
• Find meaningful purpose in their work
• Self reflective about their own motivations, open to coaching
• Motivated by the challenge of the project
• Willing to show their personality

Also Consider:  Basic competencies

• Work ethic, work through task list, without having supervisor
• Understand the business and main goals of company, and how their job function connects to business and company goals
• Play nice with others, control your emotions, respect others opinions, encourage participation, can both lead and follow
• Manage time effectively, be consistent and dependable
• Adapt to constant change and understand need for flexibility, innovation, cross functional collaboration, and urgency.
• Can successfully utilize a significant training period to learn systems, and successfully transition from school life to professional life
• Quickly learn extensive systems and processes, and build relationships to continue to learn
• Responsible for home and financial management, manage stress bleeding into work, and manage personal and work factors within their domain of control
• Take care of hygiene, are physically presentable
• Presentable in front of clients, use appropriate language in front of clients
• Aware of natural hazards and environmental factors and don’t put others at risk
• Observe culture of problem solving and adopt those skills
• Value doing the right thing and adhere to values of honesty, ethics, safety, inclusion, respect
• Feel empowered to share ideas and suggestions on things we should do differently
• Comfortable with open and transparent environment where we share goals and results
• Act like an owner of the company – don’t steal, contribute value, care about outcomes
• Observe culture of family-oriented environment, and are friendly and service-oriented in the way we communicate with our team and customers